Privacy policy

Information used to plan your trip

We process the ideas, messages, preferences, destinations, dates and other details you enter, together with saved itineraries, previous versions and choices. If you create an account, we also process your account and sign-in details. Optional profile pictures, saved travel origins, sharing invitations and feedback are processed when you use those features.

Travel plans can contain personal information about you and your companions. Only include details you are comfortable sharing for planning, and get permission before adding someone else’s personal information. Do not enter passwords, payment-card details or passport numbers.

How we use your information

We use your information only to provide and improve trip planning: creating and updating plans, researching options, saving progress, managing access and sharing, and operating, debugging and evaluating the service. We do not sell your personal information or use it for unrelated advertising.

Technical records may include IP addresses, browser details, request timing and errors. Diagnostic records can contain submitted trip information. We do not keep separate copies of your trip content for evaluation after you delete it. We may retain anonymous aggregate metrics that do not identify you or your trips.

AI and other service providers

Relevant trip text and context are sent to AI services, including OpenAI and TypeSafe, to interpret requests, generate plans and compare choices. Search and map providers receive details needed for the searches you request. Hosting, database, email and image-storage services also process information to operate the app.

Cookies, browser storage and sharing

Cookies support sign-in and guest access. Browser storage and cached files help restore screens and run the app. Clearing them can remove local progress or guest access. When you share a trip, people you authorise can see its contents and, if you grant editing access, change them. External booking and provider websites have their own privacy policies.

Keeping, correcting and deleting information

You can edit your trip information, delete individual trips, or permanently delete your account from the app’s account page. Deleting your account also deletes the trips you own. Active trip and account records are permanently removed from our database immediately, without a recovery or retention period.

We also remove associated copies under our control, including transcripts and diagnostic copies, and retry failed file cleanup. Service providers may retain logs or backups of your trips under their own retention arrangements.

If you delete a trip you have shared, it is no longer available to the people you shared it with. Copies they independently saved are not deleted. Leaving someone else’s shared trip, or deleting your account, does not delete trips owned by them.

We may delete stored data at any time, for any reason, subject to applicable law. Keep your own copy of travel information you need.

Contact and changes

Contact team@freeflo.tech with privacy questions, requests or complaints.

We may change this privacy policy at any time. If you have a registered account, we will email you when it changes unless you have opted out of non-essential emails in your account settings. Emails you explicitly request for verification or password recovery remain available after opting out.